Terms of Service.
BOOKING AGREEMENT
This booking agreement is applicable to all clients from 01/01/2024. In March of 2023, Your Smileologist was rebranded to The Gemist Hub due to ongoing account issues. The Gemist Hub is still founded and directed by Nhi and has not changed management.
Clients must read and understand the terms and conditions prior to attending an appointment. All terms and conditions are non-negotiable. If you book an appointment, this confirms that you have read all terms and conditions and have agreed to comply. Contention and disagreements in regards to the terms and conditions after booking your appointment will not be tolerated and may result in you being unable to book at The Gemist Hub indefinitely.
COVID-19 SAFETY MEASURES
You or a household member must not currently be in self-isolation.
You must be a close contact (symptomatic or asymptomatic) to someone who has been recently tested for Covid-19. If you are an asymptomatic close close, you will be required to obtain a negative RAT test or PCR test at least 48 hours before your appointment.
If you are experiencing any signs of sickness on the day of your appointment, please contact Nhi immediately.
If you present to the clinic with signs of sickness on the day of your appointment, you may be asked to leave, in which you will be required to obtain proof of clearance with a negative Covid-19 test before your next scheduled appointment.
You must come to your appointment alone and at your exact scheduled time to reduce patient to patient contact. Unfortunately, no plus ones will be allowed. (SYDNEY LOCATION ONLY)
You will be required to wear a mask upon entry and use the hand sanitiser provided.
All touch points of the clinic, tools and equipment are disinfected, sanitised and replaced before and after every client.
DEPOSITS
To respect the quality and time we have allocated for your appointment, a deposit is required within 48 hours of booking an appointment. Until then, your appointment is not secure.
Deposits are strictly non-refundable and are require to secure your appointment. The deposit value is dependent upon the services you wish to book.
All deposits made to secure your appointment are deductible from the total cost of service on the day of your appointment.
In the event that an unforeseeable circumstance does arise (death of a family member, family emergency, self-involved vehicle accident), deposits will be held and appointments will be rescheduled to the next suitable time, strictly on only one (1) occasion.
All deposits are non-refundable, if you are in any way dissatisfied with the service, it is your obligation to address this with the dental professional at the place of service.
If the dental professional deems you unfit or ineligible for the service on the day of your appointment, you non-refundable deposit will be transferred to your next appointment on only one (1) occasion. In the case that you are deemed unfit or ineligible for the service (whereby the treatment cannot be performed due to patient medical or dental contraindications), your deposit will be refunded. Please understand that this is for your own health and safety and a clearance form (of medical or dental nature) is required prior to re-booking an appointment with us.
RESCHEDULING YOUR APPOINTMENT
All appointments must strictly be rescheduled at least 48 hours before your appointment to avoid your deposit being forfeited.
Any matters regarding rescheduling or cancellation, including if you wish to reschedule your appointment within 48 hours, must be done by contacting The Gemist Hub via Instagram direct messages. Your non-refundable will be held until your next scheduled appointment or forfeited if no additional appointment is made.
If you wish to change your service on the day of the appointment, The Gemist Hub reserves the right to reject the change if the duration required of the new service cannot be completed within the original time allocation. To avoid this, please contact The Gemist Hub at least 48 hours prior to your appointment.
In the unlikely event that The Gemist Hub is unable to provide the service due to illness, unforeseeable circumstances etc, The Gemist Hub reserves the right to reschedule the appointment to a later time and/or date or cancel your appointment. If your appointment is cancelled by The Gemist Hub as a result of an unforeseeable incident that affects them, you are entitled to receive a refund for your booking deposit.
CANCELLATIONS
If you wish to cancel your appointment completely without rescheduling to another date, your deposit will not be refunded, nor transferred to a future appointment.
If you do not show up to your appointment without providing a valid reason within 24 hours after your scheduled time, your deposit will not be refunded and you will be unable to book with The Gemist Hub in future.
LATE ARRIVALS
Please understand that the business runs under an appointment-based system therefore, late clients could potentially push back other clients, which is unfair.
If you become aware that you will be late, please notify The Gemist Hub immediately via Instagram with an approximate time of arrival.
If you are unreasonably late where Nhi is unable to complete the service in your allocated time, she holds the right to cancel your booking. However, Nhi will try her best to proceed with the service if possible.
If you are more than 15 minutes late, unfortunately your appointment will be automatically cancelled. In the case that you appointment is cancelled due to lateness, your deposit remains non-refundable and non-transferable.
PAYMENTS
The Gemist Hub accepts cash & credit/debit payments. Payments can be made via cash, bank transfer, beem-it or card payments at the site of the service or on our booking system. A full payment is required at the finalisation of your appointment unless a BNPL option is preferred.
A surcharge of 1.9% is charged additional to the service fee if patient pays on site (exempt from beem-it or bank transfer).
BNPL options through Afterpay are available in-store.
As our business grows, we want to continue servicing you with the highest quality materials, technology and products. Our prices reflect the hard work and quality we provide at each service. Unless a promotion is specified, there will be no exceptions made by The Gemist Hub.
PATIENT CONFIDENTIALITY
All personal information provided is viewed only by The Gemist Hub Oral Health Therapist, Nhi, for record keeping and dental consultation, and will not be used for public or commercial use unless consent has been provided. All patient data is stored confidentiality. As per the ADA (Australian Dental Association) body, your personal and medical information will be confidentially kept for a minimum of 7 years. Your credit/debit card details are automatically kept on the Acuity Scheduling system which is managed through an external system (Square) and are never disclosed to the The Gemist Hub team unless the client.
PUBLIC LIABILITY
Upon booking an appointment at The Gemist Hub you acknowledge that no legal action or claims shall be made against the The Gemist Hub team, Nhi (OHT) or any of its professional team members/ businesses or clients. The Gemist Hubteam is not accountable for any lost belongings. If any damage is caused by you or those in relation to you at the premises, it is understood that you will cover the cost of the damages.